Samsung devices are repaired by Samsung-trained engineers at a different state-of-art facility, so please send these to: Timpson Repairs, c/o TMT First BAY 2, Holditch House, Holditch Road, Newcastle Under Lyme, Staffordshire, ST5 9JA. Please send your device to the following address: Timpson Tech Centre, Cranoe House, 6 Claverton Road, Roundthorn Industrial Estate, Manchester, M23 9FT. When booking your repair online, you’ll need to package up your device with a printout of your order confirmation. We do not require passcodes for Samsung devices and instead require your IMEI code. The device passcode is required for testing the device before and after the repair, to make sure we’ve done the job properly! This simply involves testing the device, and at no time will your personal data be accessed. In the unlikely event our expert technicians are unable to fix your device, you won’t be charged for the repair service. What happens if you can’t repair my device? Please be aware that, just like most other third-party repair services, this could void the manufacturer’s warranty.Īll Samsung repairs come with a new 12-month Samsung warranty, while the waterproof IP rating will also be reinstated. Yes, all of the parts we are using come with a lifetime guarantee (battery and charging port with one year). No, our stores offer a walk-in service, so there is no need to book an appointment in advance. Standard device repairs can be done in under an hour, but more complex fixes can take longer.ĭo I need to book an in-store appointment? Samsung repairs have a lead time of 3-5 working days and come with free insured return postage. Once it’s arrived at our Tech Centre, your fixed device will be returned back to you within 2-5 working days.
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